Privacy Policy pakarcuci —
Your Data Security Is Our Priority

Pakarcuci takes our responsibility to protect every member's privacy seriously. As a trusted online gaming platform in Malaysia, we understand that your trust in us depends not only on the quality of the games we offer, but also on how we handle your personal information.

This Privacy Policy transparently explains what types of data we collect, how it is used, who it is shared with, and the measures we take to keep it safe and protected. This document applies to all users who register for or use the pakarcuci platform, including through our website and mobile app.

1Information We Collect

Pakarcuci collects several types of information for different purposes, all aimed at providing you with a better, safer, and more personalised gaming experience.

Personal Information You Provide Directly:

• Full name as it appears on your official identification document.
• National identification number (MyKad) or passport number.
• Date of birth for age eligibility verification.
• Email address and mobile phone number.
• Permanent residential address.
• Bank account details for deposit and withdrawal purposes.
• KYC supporting documents such as ID card images and verification selfies.

Automatically Collected Information:

• Your device's IP address.
• Browser type and operating system used.
• Gaming activity data including betting records and transactions.
• Date, time, and duration of each login session.
• Geolocation data (country and region only, not precise location).
• Cookie data and similar tracking technologies.

2How We Collect Data

Information is collected through various means, including:

• Account Registration: Information you submit during the registration process.
• KYC Process: Identity documents uploaded for identity verification.
• Financial Transactions: Details associated with each deposit and withdrawal.
• Gaming Activity: Data generated while you use the platform.
• Support Interactions: Information you share when communicating with our team.
• Cookies & Similar Technologies: Browsing data collected automatically.

All information you provide to pakarcuci must be accurate and up to date. Submitting false information may result in account suspension and the forfeiture of all pending winnings.

3Data Usage Purposes

Pakarcuci uses the information collected for the following purposes:

Pakarcuci does not use your data to make automated decisions that could significantly affect your rights without human intervention. Any major decisions such as account closures or withdrawal rejections involve a manual review by our team.

4Information Sharing with Third Parties

Pakarcuci does not sell, rent, or trade your personal information to third parties for marketing purposes. However, there are limited situations where we may need to share your data with trusted parties:

• Payment Service Providers: Payment gateways and financial institutions that process your transactions. They are bound by strict confidentiality agreements.
• Game Software Providers: Third-party gaming companies that provide games on our platform. They receive only the minimum data necessary to run the games.
• Statutory Authorities: Law enforcement agencies or regulatory bodies when required under applicable Malaysian law.
• Identity Verification Services: Third-party KYC providers who assist in verifying your identity documents.

All data sharing is conducted on a minimum-necessary basis — only the information required for a specific purpose is shared. Every third party we engage is required to uphold the same data security standards that we maintain.

5Data Storage & Security Measures

Pakarcuci stores your data in data centres equipped with high-grade physical and digital security measures. All stored information is protected by AES-256 encryption at rest and SSL/TLS encryption in transit.

Key security measures we practise:

• 256-bit SSL encryption for all communications between your device and our servers.
• Continuous network security monitoring, 24 hours a day, 7 days a week.
• Periodic security audits by independent parties to identify and patch vulnerabilities.
• Role-based access controls — only authorised staff may access specific data.
• Automatic data backups across multiple locations to prevent data loss.
• Tested incident response procedures to address any data breaches swiftly.

Data Retention Period:

• Active account data: Retained for as long as your account remains active.
• Financial transaction data: Retained for 7 years in accordance with Malaysian legal requirements.
• KYC Records: Retained for 5 years after account closure.
• Activity logs: Retained for 90 days for security purposes.

6Cookie Policy

Pakarcuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login and navigation. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform for improvement purposes. All data is collected in aggregate without individual identification.
• Functional Cookies: Remembers your preferences such as language and display settings for future sessions.
• Marketing Cookies: Used only with your consent to display more relevant content.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality.

7Your Rights Over Personal Data

As a pakarcuci user, you have the following rights regarding your personal data. All requests will be processed within 14 business days:

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will verify your identity before processing any request to ensure your data remains secure.

8Children's Privacy

Pakarcuci is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we determine that we have inadvertently collected data from underage individuals, we will take immediate action to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered on this platform are encouraged to contact us promptly.

9Third-Party Links & Services

The pakarcuci platform features games provided by trusted third-party suppliers. While we carefully select our partners, pakarcuci is not responsible for the privacy practices of those third-party game providers.

Every game provider integrated with pakarcuci is required to comply with the data security standards we set. However, when you interact directly with a third-party game interface, their respective privacy policies may apply.

Pakarcuci does not contain any links to external websites. All content and services are part of the pakarcuci ecosystem, fully controlled and monitored by our team.

10Amendments to This Privacy Policy

Pakarcuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever changes are made, the "Updated" date at the top of this document will be revised.

For significant changes that may affect your privacy rights, pakarcuci will provide clear notice through:

• Notification emails sent to the address registered in your account.
• A pop-up notice displayed when you log in to the platform.
• Announcements on the platform's home page for at least 7 days before changes take effect.

Continued use of the pakarcuci platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11Contact Us About Privacy

If you have any questions, concerns, or complaints about how pakarcuci handles your personal data, we welcome your feedback.

You can reach our Data Protection Officer via:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform.
• Response Time: Within 14 business days for all privacy-related inquiries.

We take every privacy inquiry seriously and are committed to providing transparent, meaningful responses. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010.